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2nd Line Support Analyst

Randstad Technologies Ltd
Date Posted
25th October 2016
Dorset, Poole
Pension,Parking,Certs paid for.
£22,000 to £27,000 Per Annum
Contract Type

Have you been looking for the job that offers the ultimate training and career development?

Many people will want to leave a role due to no progression or lack of support... This is not the case with the organisation I am working with.

With a structured training plan, on site training facilities and ceritifications paid for this is the right path you want to be heading down.

I am looking for a 2nd Line Support Engineer to fill a vital position within the team, you will be working in a fast paced environment and will need to be focused worker that has strong determination.

Main responsibilities

  • Managing a variety of workloads directed at you from the Service Desk Manager.
  • Dealing with 1st & 2nd line issues, resolving tickets and faults.
  • Handle all issues within given SLA's.
  • Correspond with TP software/hardware vendors.
  • Escalate faults or tickets when applicable.
  • Provide excellent customer service & demonstrate strong organisation skills.
  • Work with a variety of hardware & software and systems.

Technologies required:

  • Microsoft operating systems (Windows Server 2008/2012).
  • Remote Desktop Services (RDS Microsoft).
  • Active Directory (AD & Group Policy skills, admin, resets, account creation).
  • HP experience with servers & SAN's.
  • Previous experience working with BackUp Exec (Troublehsooting).

Technologies beneficial/desireable:

  • Office 365 /Exchange 2007/10.
  • VMware recent versions (5.0 - 6.0).
  • HP switches/routers (networking).
  • Also SCCM.


  • Opportunity to progress down a variety of routes.
  • Training facilities on site and ceritifications covered.
  • On site parking.
  • Salary up to £27,000 (DOE).
  • Pension.
  • 25+ Days holiday.

If you are interested in this role and would like to find out more, do not hesistate to contact me on the below details, this is an urgent role for the client so please be quick to apply if you think the position is suited to you.

0117 3116483 or 07507834532

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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